Refund policy
Refund and cancellation terms for paid programming consulting engagements with Cloud Pulse Consulting in Thailand.
Last updated: 22 October 2026. Standard market terms—proposed, pending business confirmation.
Scope
This policy applies to paid consulting engagements (assessments, implementation support, advisory blocks) contracted with Cloud Pulse Consulting Co., Ltd. (Tax ID: 0105392127331).
Eligibility
Refunds are considered when:
- We have not yet started billable work covered by the refund request, and you cancel in writing before the start date in the statement of work; or
- We materially fail to deliver agreed milestones without remedy within a reasonable cure period.
Custom software work that has been delivered and accepted is generally non-refundable.
Timeframe to request
Submit refund requests within 14 calendar days of the invoice date for prepaid discovery blocks that have not started. For other milestones, requests must arrive within 7 calendar days of the milestone date if deliverables were not provided.
Partial refunds
If work has partially completed, fees may be refunded only for the undelivered portion, calculated from the statement of work or time records.
Non-refundable items
- Third-party costs we pay on your behalf (licenses, infrastructure) unless the vendor refunds us.
- Work already merged, deployed, or formally accepted by your designated approver.
- No-shows for scheduled sessions without 24 hours’ notice may be billed per the statement of work.
Process
Email info@cloud-pulse.digital with your company name, invoice reference, and reason. We respond within 5 business days. Approved refunds are returned to the original payment method within 14 business days unless otherwise agreed.
Cancellation and rescheduling
You may reschedule kickoff calls with at least 48 hours’ notice. Cancelling an entire engagement before work starts may incur administrative fees stated in your contract.
Deposits
Deposits listed in the statement of work are applied to the final invoice. Unused deposits for cancelled pre-start engagements are refunded minus any stated administrative fee.
Contact
Cloud Pulse Consulting Co., Ltd.
116/2,Sukhumvit Road,Khlong Toei, 10110 Bangkok
Phone: +66-2-000-1603
Email: info@cloud-pulse.digital